All of our aluminum and steel lift spacers are covered by a limited lifetime warranty. The Warranty covers the Products against factory defects in material and workmanship, other than coatings, when used on passenger cars under normal use and operating conditions. These Warranties only apply to the original purchaser who retains ownership of the vehicle on which the Products were originally installed (the "Purchaser"). HRG Engineering will repair, replace or refund the purchase price of the defective product at HRG Engineerig’s sole discretion, which shall fully satisfy and discharge any and all warranty claims.
THIS WARRANTY DOES NOT APPLY TO ANY PRODUCTs:
THAT HAVE BEEN IMPROPERLY INSTALLED OR HAVE NOT BEEN PROPERLY INSTALLED BY A QUALIFIED, LICENSED AUTO MECHANIC EXPERIENCED IN THE INSTALLATION AND REMOVAL OF SUSPENSION PRODUCTS;
THAT HAVE BEEN IMPROPERLY SERVICED, THAT HAVE BEEN MISUSED, OR THAT HAVE BEEN MODIFIED, ALTERED OR SUBJECTED TO ABUSE, NEGLIGENCE, ACCIDENT OR COLLISION
PRESENTED FOR WARRANTY COVERAGE BY A PERSON OTHER THAN THE PURCHASER; OR
PRESENTED FOR WARRANTY COVERAGE AFTER BEING USED ON A VEHICLE OTHER THAN THE ONE ON WHICH IT WAS ORIGINALLY INSTALLED.
To make a claim, the Purchaser should contact the HRG Engineering dealer/ retailer from which the Products were originally purchased. The dealer/retailer should then contact HRG Engineering to obtain a Return Merchandise Authorization (RMA) number to return the Products to HRG Engineering. Any and all returns must be accompanied by:
an RMA number,
a sales receipt verifying the purchase of the Products, and
a statement containing the Purchaser’s name, address, make and model of the vehicle, and a brief description of the claimed defect, including the circumstances under which the defect occurred. Warranty related inquiries should be sent to the following address:
516 River Hwy
Mooresville, NC 28117
HRG Engineering will not accept Product returns without the RMA number, receipt and statement described above. C.O.D. or collect shipments will be refused. Once the returns are received at HRG Engineering, HRG Engineering will evaluate the Products, verify the sales receipt, and investigate the statement.
The Purchaser is responsible for returning the Products to the HRG Engineering dealer/retailer, including shipping costs as well as costs incurred for removing and installing the Products on the vehicle. HRG Engineering does not warranty labor costs.